Commercial Managed Service Plans
Trailhead
Essential Monitoring
OS & 3rd party patching
Device health & performance monitoring
Next-generation AV
Monthly reporting
Secure client portal
Alpine
Advanced Protection & Support
Includes all the features of Trailhead, plus:
Proactive device health & performance remediation
Backup monitoring & reporting*
Endpoint detection & response (EDR)
Annual business review
Limited remote support (tools, patching, alerts)
Summit
Fully Managed IT
Includes all the features of Alpine, plus:
Semi-annual business review
Device setups**
Full remote support